faq - frequently asked questions
Shipping & Returns
Delivery: Italian Orders
We use the CRONO / SDA system (not the fastest one, but quite efficient) and tracked shipping to any address within Italy is a flat rate of €6.45.
Please allow a period of 5 - 7 business days for delivery to metropolitan areas, and 7 - 10 business days for delivery to regional areas within Italy (more if you are ordering from the islands).
If you need your products to be delivered a bit more swiftly, please select express shipping at check out (especially around the Christmas period). Unfortunately, we can't guarantee to deliver your presents placed after November 30th, but we will try our best to get your presents under the Christmas tree. If you have any special enquire, please contact us before placing your order so we can arrange express post for an additional extra charge depending on your address).
Delivery: International Orders
Placing an order from other parts of the world or another universe? Please allow around 2 weeks for delivery to international addresses, and longer at peak postage times (hey Santa come and lend us a hand!)
Please note, lovelies: inchiostro and paper ltd. is not responsible for any customs fees, import duties or taxes incurred for international deliveries, and these are the sole responsibility of the recipient.
You can make your payments securely via Paypal with Visa, Mastercard and directly from your Paypal balance. Payment will be cleared automatically once an order has been placed at the checkout.
Shopping outside of Italy? Don’t fret. Paypal automatically converts pricing to your home currency once you’ve passed through to check out. Easy Peasy. (PS: we don't accept cash, crypto or other types of payment).
If something (Christmas, customs, you type the wrong address, etc.) happens and you haven't received your lovely inchiostro and paper package yet, drop us a line here.
My inchiostro hasn't arrived!
Still don’t see your inchiostro in your mailbox? If you waited longer than the anticipated delivery timeline listed above (check before getting in touch!), please contact us straight away.
Please note: if you give us the wrong or incomplete address, replacement items will be dispatched at our discretion.
I want to make an inchiostro and paper present!
How wonderful! You're so nice! Please contact us before placing your order with the specifications of the gift recipient's name and address.
Returns & Replacements
When making a purchase from inchiostro and paper, please choose and read carefully! We want all our customers to totally fall in love with our products, but unfortunately, we cannot accept returns unless your goods have been damaged in transit, or are somehow faulty. If so, please contact us straight away, providing us with your invoice number, and a description or photo of the damage.
Not 100% in love with your inchiostro and paper product? We care about the environment therefore we discourage returns and buying unless you are 100% sure about our products. So if you are not sure about your purchase, you can return it to our HQ (at your own expenses) and we will refund you in the form of a voucher of the same amount to be spent on our shop within a year.